This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our booking services.
1. Information We Collect
Personal & booking details
Name, email address, phone number.
Booking details (dates, room type, guests), billing/shipping details, and payment status. (Payments are processed via third-party providers; we do not store full card numbers.)
Communications
Messages sent via forms, email, WhatsApp, or phone.
Technical data
IP address, device & browser info, pages viewed, referring URLs.
Cookies & similar technologies
Necessary cookies for site functionality and bookings.
Optional analytics/marketing cookies if you consent. See Cookies.
2. How We Use Your Information
Provide and manage bookings, check-ins, and customer support.
Send confirmations, updates, and service-related messages.
Improve website performance, security, and user experience.
Send promotions or newsletters if you opt in (you may unsubscribe anytime).
Comply with legal obligations and enforce our terms.
3. Legal Bases
Where applicable (e.g., GDPR), we rely on: (i) performance of a contract (to process your booking), (ii) legitimate interests (to secure and improve our services), (iii) consent (for optional marketing/analytics), and (iv) legal obligations.
4. Data Sharing & Disclosure
Service providers: booking engines, payment processors, email/IT/analytics vendors—only as needed to provide our services.
Legal & safety: when required by law or to protect our rights, guests, and property.
We do not sell your personal data.
5. Data Retention
We keep personal data only as long as necessary for the purposes described above, including to meet legal, tax, or reporting requirements. When no longer needed, we securely delete or anonymize it.
6. Data Security
We use appropriate technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; we strive to continuously improve our safeguards.
7. Cookies & Tracking
We use necessary cookies to operate the site and optional analytics/marketing cookies with your consent. You can manage cookies via your browser settings or site cookie banner. For details, see our Cookie Policy .
8. International Transfers
Your information may be processed outside your country. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.
9. Your Rights
Access, correct, or delete your personal data.
Object to or restrict certain processing, and request portability.
Withdraw consent for marketing at any time.
Lodge a complaint with your local data authority where applicable.
Our website and services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us to remove it.
11. Changes to This Policy
We may update this policy from time to time. We will post the new version here and update the Last updated date above.
